Team chat instead of WhatsApp: what should stay in the company chat

In many businesses quick coordination happens on WhatsApp: “Can you call Mr Miller?”, a photo of the delivery note, an invoice number. It is practical, but the messages sit on private phones, in a service outside the business, and when an employee leaves, the messages leave with them.

The chat where the work is

Blina Desk has a team chat built in, for all users at no extra cost. You write to individual colleagues or in groups, quote a message in your reply, react, edit or delete your own messages and search old conversations. Two ticks show that a message has been read; you can see who is online and who is typing.

Files and voice messages

You attach photos and files with the paperclip, and voice messages are recorded with the microphone. Attachments end up in the company’s document archive, not on a private phone.

An order as a link, not a copy

Instead of typing out an invoice number, you share the record itself: companies, contacts, leads, orders, invoices, quotes, tickets and purchase orders appear in the chat as a card with a link. Whoever opens the link only sees the record if they have permission for it.

The business decides who may chat

Whether someone may use the chat, and whether they may create groups, is set per person by an administrator. Anyone who is not looking at the chat gets a notification under the bell icon.

In short

A company chat is worth having not because it does more than a messenger, but because it sits where customers, orders and documents already are, and because the conversations stay with the business. You can try Blina Desk with the team chat free for 30 days.